Club1 provides software to private clubs (each, a "Club") and their members. Members who choose to receive them get text messages from their own Club, sent through Club1. This page describes exactly how a member opts in, what they receive, and how they stop.
1. Text Messages Are Off By Default
No member receives a text message from Club1 unless that member has turned text messages on themselves. Membership at a Club does not opt anyone in. Giving a Club a phone number does not opt anyone in. Consent is recorded against the mobile number itself, and a number that has not consented is never messaged.
2. How a Member Opts In
Opt-in happens inside the Club1 member app, which the member's Club provides as part of membership. The member taps their profile photo on the home screen (or opens More in the golf section), then Notifications, then scrolls to Text messages. There the member sees the mobile number on their member record and two separate switches, each off by default:
- Service texts covering tee time, lesson, reservation, event, and statement updates.
- Club news covering club announcements, programming, and offers.
Turning either switch on displays the full disclosure for that choice and requires the member to tap I agree before anything is recorded. The two switches are independent: a member may take service texts and decline club news, or the reverse.
The complete in-app opt-in flow (member's mobile number redacted for privacy):
3. The Exact Disclosure a Member Sees
For service texts:
By turning this on you agree to receive service texts from your club through Club1 at the mobile number on your member record: tee time, lesson, reservation, event and statement updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, HELP for help. Consent is not a condition of membership or purchase.
For club news:
By turning this on you agree to receive club news, programming and offers from your club through Club1 at the mobile number on your member record. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, HELP for help. Consent is not a condition of membership or purchase.
Each consent is stored as its own permanent record holding the mobile number, which switch it applies to, the date and time, and the exact disclosure text shown at that moment. Consent records are never edited or backfilled.
4. What Members Receive
Messages relate to the member's own account at the member's own Club. Examples:
- Tee time confirmations, reminders, and notices when a tee time is moved, delayed, or cancelled.
- Golf lesson confirmations and reminders.
- Event registration confirmations, waitlist promotions, and event updates such as weather delays.
- Dining reservation confirmations and table-ready notices.
- Lodging and spa appointment confirmations.
- A notice when a monthly Club statement is ready to view in the app.
- For members who separately opted in, occasional club news and programming announcements.
Message frequency varies, and depends on the member's activity at their Club and on which switches they enabled. Message and data rates may apply. Every message identifies the sending Club and ends with Reply STOP to opt out, HELP for help.
5. How a Member Stops
Replying STOP to any message stops every text message to that number immediately. A member may also turn either switch off in the app at any time, which takes effect at once. Replying HELP returns help information. Replying START resumes messages to a number that previously replied STOP; the member then chooses message types in the app.
6. Mobile Numbers Are Not Shared
Mobile numbers and text message consent are used only to deliver the messages a member asked for. Club1 does not sell, rent, or share mobile numbers or text message consent with third parties, and does not share them with anyone for their own marketing or promotional purposes. A number is disclosed only to the messaging carriers and to our messaging provider, for the sole purpose of transmitting these messages.
7. More Information
Full details are in our Privacy Policy and Terms of Service. Questions about text messages can go to ray@club1.io.
Club 1. LLC (d/b/a Club1.)
200 Public Square, Suite 1850
Cleveland, Ohio 44114
Email: ray@club1.io
Web: https://club1.io