This Privacy Policy describes how Club 1 LLC, an Ohio limited liability company doing business as Club1 ("Club1," "we," "us," or "our"), collects, uses, and shares information when you use the Club1 mobile application, the Club1 web dashboard, and related services (together, the "Service").
Club1 provides software to private clubs (each, a "Club") and their members. Your Club also has its own relationship with you and its own policies; this Policy covers Club1's handling of information on the Service.
1. Information We Collect
Account and profile information. Name, email address, phone number, profile photo, club affiliation and member number, golf handicap information, and preferences you set in the app.
Information provided by your Club. Your Club may provide roster information to invite and enroll you, such as your name, contact details, membership type, and member number.
Activity on the Service. Tee times and bookings, competition entries, scores and results, event registrations, dining and retail orders, lesson bookings, social posts and messages, and other actions you take in the app.
Transaction and Wallet information. Wallet balance, funding and withdrawal history, competition entries and payouts, platform fees paid, and house account activity processed through the Service. Club1 maintains a ledger of these transactions; funds themselves are held and moved by licensed financial services providers (see Section 3).
Identity verification status. Whether your identity has been verified, which provider verified it, and a reference identifier. As described in Section 3, the verification documents themselves are collected and held by our verification and payment partners, not by Club1.
Device and usage information. Device type, operating system, app version, IP address, log data, and, if you enable it, location information used for features such as on-course services and eligibility checks.
Communications. Messages you send to Club1 support, and communications within the Service (subject to the boundaries in Section 5).
2. How We Use Information
We use information to:
- provide and operate the Service, including bookings, competitions, escrow and settlement instructions, payouts, events, dining, retail, and social features;
- verify eligibility, age, and identity status, and apply location-based restrictions;
- process transactions and maintain accurate ledgers and statements;
- prevent fraud, collusion, and abuse, and enforce our Terms of Service and competition rules;
- comply with law, including anti-money-laundering and sanctions obligations of Club1 and its financial partners;
- provide support and communicate with you about the Service;
- maintain, secure, and improve the Service.
3. Identity Verification and Payments: Who Holds What
Club1 is designed so that sensitive identity and payment data is held by regulated specialists rather than by Club1.
Identity verification. Verification is performed by third-party providers (currently Persona, and the verification systems of our payment and custody partners). Those providers collect your identification documents and verification data under their own privacy policies. Club1 receives and stores the result: a verification status, the provider's name, and a reference identifier. Club1 does not store copies of your government identification.
Payments and custody. Payment processing is provided by our payment partner, Coinflow, and custody of member balances is provided through a licensed money transmitter (currently Brale, Inc., NMLS ID 2376957). These providers collect and process your payment credentials (such as card numbers and bank account details) under their own privacy policies. Club1 does not store full card numbers or bank credentials.
4. How We Share Information
With your Club. Your Club and its staff can see your activity on the Service as needed to run the Club, with access scoped by role. For example, professional staff administering competitions can see entries, scores, results, and settlement records; dining staff can see orders and reservations. Club staff do not see your Wallet funding sources or identity documents.
With other members. Other members of your Club can see the information you make visible through the Service, such as your name and photo in the member directory, competition entries and results in shared scorecards and leaderboards, and content you post in social features. Competition participants can see the entries, scores, and results of that competition.
With service providers. We share information with providers who help us operate the Service, including cloud hosting and database infrastructure, payment processing, custody, identity verification, communications delivery, and analytics. Providers are permitted to use the information only to provide services to Club1.
For legal reasons. We may disclose information to comply with law, regulation, legal process, or governmental request; to enforce our Terms; or to protect the rights, safety, or property of Club1, our members, Clubs, or others.
Business transfers. If Club1 is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this Policy.
We do not sell your personal information, and we do not share it with third parties for their own advertising.
5. Private Messages
Private one-to-one and member-created group conversations in Club1 social features are private to their participants. Club and Club1 staff cannot read them in the ordinary course. A specific message becomes visible to designated staff only if a participant reports it for moderation, and only that reported message is surfaced. Official Club channels and staff-facing threads are visible to the Club as labeled in the app.
6. De-Identified and Aggregated Data
We may create and use de-identified or aggregated data (for example, participation rates, utilization patterns, and benchmarking statistics) that does not identify you, for purposes such as operating, benchmarking, and improving the Service. We commit to maintaining such data in de-identified form and not attempting to re-identify it.
7. Data Retention
We retain information for as long as your account is active and as needed for the purposes above. Transaction, ledger, and settlement records are retained as required for financial recordkeeping, audit, and our partners' regulatory obligations. When retention is no longer required, we delete or de-identify information.
8. Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, role-based access controls, per-Club data isolation (one Club cannot access another Club's member data), and server-side authorization of all money movement. No system is perfectly secure; please protect your login credentials and contact us immediately about any suspected unauthorized access.
9. Your Choices and Rights
- Access and correction. You can view and update your profile information in the app, or contact us for help.
- Location. You can control location permissions through your device settings; some features require location to function or to meet eligibility requirements.
- Communications. You can opt out of non-essential notifications in the app settings.
- Deletion. You may request deletion of your account and personal information by contacting us. We will honor the request subject to records we are required to keep (such as transaction and settlement records).
- State privacy rights. Depending on where you live, you may have additional rights under state law, such as rights to access, delete, correct, or obtain a copy of your personal information, and the right not to receive discriminatory treatment for exercising rights. To exercise rights, contact us at ray@club1.io. We will verify your request through your account or equivalent means.
10. Children
The Service is intended for adults. Accounts with Wallet and competition features are limited to users 21 or older. The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.
11. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will notify you in the app or by email and update the "Last updated" date above. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
12. Contact Us
Club 1 LLC (d/b/a Club1)
Ohio, USA
Email: ray@club1.io
Web: https://club1.io