This page describes when money comes back in Club1: for competitions, for club events and tournaments, and for wallet deposits. It is the same policy stated in Section 9 of our Terms of Service, published here on its own for easy reference.
The core rule: if the outcome cannot happen, the money comes back. When a Competition cannot resolve, escrowed entries (stakes) are returned to participants in full. Club1 never charges a settlement fee on a Competition that did not settle.
Stakes returned in full. Escrowed entries are returned in full to all participants when: a Competition is canceled for weather or safety (automatic, no vote required); the group accepts a participant's request to leave for emergency, injury, or other cause and the Competition is canceled cleanly; Club Staff cancel a Competition through the dispute or ruling process; or a Competition otherwise cannot resolve under its format rules. A Competition that never finalized (not all participants accepted) never charges anything: no entries are held and no fees are collected.
Declined leave requests. If a participant asks to leave an active Competition for a non-weather reason and the group votes to decline the request, the leaving participant's escrowed entry is forfeited and distributed to the remaining participants under the format rules displayed in the app. This is a resolution by the group under the Competition's rules, not a Club1 charge; Club1 takes no settlement fee in a forfeit.
Service fees. Club1's flat fees are charged for work already done and are earned when charged: the game booking fee is charged only when a Competition finalizes, and entry or placement fees are charged when an entry is accepted. These flat fees are non-refundable on cancellation. The settlement fee is charged only when a Competition actually settles with a result, and is never charged on a canceled or unresolved Competition.
Club events and tournaments. Event registrations may be canceled with a full refund (entry fee and platform fee) until the event's posted refund window closes; the window is displayed at registration (typically seven days before the event starts). Inside the window, registrations are non-refundable unless Club Staff cancel the event or approve the refund, in which case the refund is issued in full: the entry fee and the platform fee are each reversed to the source they were charged from. Members promoted from a waitlist are charged only at promotion and may cancel under the same window rules.
Deposits. Wallet deposits are not purchases and are not subject to a refund policy: your available balance is withdrawable to your linked bank at any time, as described in the Terms of Service.
Questions. Refund questions or disputes about a specific Competition can be raised through the in-app dispute process or with your Club's professional staff, whose rulings on Competitions at their Club are final; anything else, contact us at ray@club1.io.
Club 1. LLC (d/b/a Club1.)
200 Public Square, Suite 1850
Cleveland, Ohio 44114
Email: ray@club1.io
Web: https://club1.io